Introduction
1.1 Philora Translation ("we", "us", "our"), a service offered under the Philora Global brand, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1.2 This Policy applies to information collected through our Website and in connection with our Services.
1.3 We process personal information in accordance with the laws applicable in the jurisdiction where we are established and recognised international privacy principles.
Information We Collect
2.1 Information you provide:
• Contact details, including your name, email address, and telephone number;
• Billing and order information;
• The Source Documents and content you submit for our Services; and
• Any other information you choose to provide.
2.2 Information collected automatically:
• Technical data such as your IP address, browser type, device information, and pages visited; and
• Cookies (see Clause 8).
2.3 Payment information: We do not collect or store your card details. Card details are entered by you on the secure site of our third-party Payment Gateway.
How We Use Your Information
We use your information to:
• Provide, deliver, and improve our Services;
• Process and manage your orders and payments;
• Communicate with you about your orders;
• Respond to your enquiries and resolve disputes;
• Comply with legal and regulatory obligations; and
• Maintain security and prevent fraud.
Legal Basis for Processing
We process your personal information on one or more of the following bases:
• Your consent, which you may withdraw at any time;
• Performance of a contract with you;
• Our legitimate interests, such as improving our Services and preventing fraud; and
• Compliance with legal obligations.
Sharing and Disclosure
We do not sell your personal information. We share it only:
• With translators and service providers who need it to perform the Services, under confidentiality obligations;
• With our Payment Gateway to process payments, noting that card details are handled by the Payment Gateway;
• Where required by law, court order, or regulatory authority; and
• To protect our rights, safety, or property.
Data Security
6.1 We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
6.2 Card payments are processed on the Payment Gateway's secure, PCI DSS-compliant site. Your card details are not stored on our Website.
6.3 Customer details are stored separately from card details.
Data Retention
7.1 We retain personal information only for as long as necessary for the purposes set out in this Policy, or as required by law. Source Documents, Translations, and Edited Material are retained for 12 months after completion, unless earlier deletion is requested, subject to legal requirements.
Cookies
8.1 Our Website may use cookies and similar technologies to improve functionality and analyse usage. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly without them.
Your Rights
9.1 Subject to applicable law, you have the right to:
• Access the personal information we hold about you;
• Request correction of any inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing; and
• Withdraw consent where processing is based on consent.
9.2 To exercise these rights, contact us using the details below.
Children's Privacy
10.1 Our Services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.
International Transfers
11.1 Where we engage service providers or translators located outside our principal place of business, we take steps to ensure your information is protected to a standard consistent with this Policy.
Third-Party Links
12.1 Our Website may contain links to third-party websites, including our Payment Gateway. We are not responsible for the privacy practices of those websites. Please review their privacy policies.
Changes to This Policy
13.1 We may update this Privacy Policy from time to time. Changes will be posted on the Website with an updated effective date, and we will notify you at the email address you have provided.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your information, contact us at:
info@philoratranslation.com